• Check the signal or power of each panel is working well or not.

• Take photo or video of the problem.

• Determine if the item is within warranty period. (please check the warranty coverage as below ).

• Please send an email to us or contact your sales directly.

• If the problem belongs to hardware, send the defective parts to LEDVDI.

• Once we received the defective parts, we will repair it or use new or refurbished parts to replace the defective parts.

• The 2-year warranty includes all modules ,cabinets, power supply,cables,fans and control hardware,  also free update of the control software. In addition, LEDVDI provides additional free spare parts for each order: led modules,power supplies, control cards, cables, and we also provide our suggestions for the quick-wear parts.

• Warranty confirmation: the production batch number on the module shows whether the LED display screen is within the 2-year warranty period.

• During the applicable warranty period, we will replace or repair defective parts, but excluding the following situations:

         1)Accidental or intentional damage caused by improper user handling and installation;

         2）Damage caused by unauthorized modifications or repairs；

         3）Damage caused by power surge, power failure, negligence or misuse；

        4)Damage caused by adverse weather conditions such as earthquakes, floods, wind damage,    or other causes beyond our reasonable control.

• If during the warranty period, the user bears the shipping and customs duties for returning to our factory, we will repair or replace the faulty parts free of charge. And we will pay the cost of shipping from our company to your site. 

• If out of the warranty period , all transportation and customs fees should be paid by the user, and we will bear the reasonable cost of new or refurbished parts to replace defective parts.